The Hospitality and Tourism industry is a vital part of the Virginia Peninsula economy, contributing over $3 billion to the region’s GDP and supporting over 28,000 jobs. It is a career field with numerous advancement tracks and opportunities for professional growth. This 109-hour Hospitality Training Program, developed in collaboration with local economic developers and leading industry employers, is designed to train people for a fast start in the industry and to set them up for more rapid advancement in their careers. The program’s core content includes: Hospitality Foundations and Customer Service; Workplace Readiness and Soft Skills; Technical Skills (specific to the Lodging Industry); and Career Development and Pathways. Specific instructional modules include Front Desk Representative, Maintenance, Employee Guest Room Attendant, Job Readiness and Employability Skills, Guest Service Professional, and Hospitality Manager. The program results in several AHLEI (American Hospitality and Lodging Institute) certifications culminating in the Certified Hospitality Manager credential.
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